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Customer Experience Representative

Tommy John is a disruptive apparel brand. Our online direct-to-consumer e-commerce business is exploding. We were on Business Insider’s list of “Top 51 Companies That Are Changing the Way We Shop” and are certified as a Great to Work for 2016-2017. We are constantly on a mission to add smart, innovative and fun loving team members, and are looking for a Customer Experience Representative to come join our New York based headquarters.

The Customer Experience Representative will directly impact the company’s success through customer interactions, process improvements and special projects, while being exposed to all functional areas of the business. This role will assist with e-commerce customer and operational support through multiple touch points, including phone, email, and chat. Seeking for immediate hire and must be available for flexible hours, including one weekend shift.

Responsibilities:

  • Support our Customer Experience team in providing "knock your socks off" customer service via email, phone, and live chat
  • Master our internal management system to efficiently and effectively process sales orders, returns and exchanges
  • Help develop new processes to improve Tommy John's ability to serve customers
  • Assist on special projects within the department

Requirements:

  • Bachelor’s degree strongly preferred
  • 1+ years of related customer service experience preferred
  •  "No task is too small" attitude
  • Energetic, kind, sincere, patient, and adaptable
  • Smart and organized to the point of neuroticism
  • Eager to learn every single day
  • Driven by an entrepreneurial spirit.

Some awesome parts of working at Tommy John:

  • Benefits - Health, Vision/Dental
  • Medical covered 100% for employees
  • Tommy John Employee Discount
  • Culture Calendar events
  • Discounted Gym Membership
  • Flexibility
  • Tons of Snacks
  • Countless Happy Hours
  • Great work environment

But, don't just take our word for it. Check out #WorkAtTommyJohn on Instagram for a behind the scenes look!

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