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Sales Supervisor

Tommy John is changing the way men think about their underwear, and the apparel industry as a whole. Our online direct-to-consumer e-commerce business is exploding, and while other brands are failing to adapt to the changing face of retail, we’re opening our first physical store. We are on a mission to add smart, innovative and fun-loving members to our already winning team, and are looking for a Sales Supervisor.

This individual will support our Store Manager and retail team in all aspects of store operations including; associate management, stock disposition, merchandise displays but especially customer relations. The Sales Supervisor is expected to bring innovation, creativity, and enthusiasm to our team. The ideal candidate is someone who has proven success in time management, high energy, attention to detail, offers outstanding customer service and possess excellent people management skills.

Need a little more incentive? We’ve been featured in Business Insider’s list of “Top 51 Companies That Are Changing the Way We Shop”. We’ve had rave reviews in The New York Times, Esquire, GQ, Golf Digest, Fortune, and Fast Company. We’ve been featured on The Tonight Show Starring Jimmy Fallon, CBS This Morning and Howard Stern’s radio show, and you may have heard of one of our investors – Kevin Hart (he’s kind of a big deal). Interested? Don’t hesitate to reach out, we’d love to hear from you

 

Responsibilities:

  • Consistently demonstrate Tommy John’s customer first selling standards to deliver a positive customer experience and achieve daily sales goals
  • Act as an ambassador of our Tommy John values; lead by example and demonstrate integrity and an ability to earn trust
  • Proactively resolve escalated customer concerns in the utmost professional manner
  • Promote awareness and growth of Tommy John by encouraging associates to inform customers about the brand social media channels and hashtags
  • Supervise register sales transactions to ensure they are completed accurately and efficiently in accordance with established cash control procedures and customer service guidelines
  • Prepare and monitor rolling inventory and annual fiscal inventory
  • Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift
  • Reflect brand style, key looks and dress code; encourages associates to update/maintain their brand representation
  • Communicate presentation standards and replenishment needs to ensure that the store is always customer-ready
  • Maintain a neat, clean and organized sales floor, fitting room(s) and stockroom to ensure the store environment is safe and presentable for employees and customers
  • Create an environment of teamwork and collaboration


Requirements:

  • Bachelor’s degree in Retail Merchandising, Business or related field
  • 4 years of proven sales experience in a fashion/retail environment, with at least 1 year in a leadership role
  • Excellent written and verbal communication skills; ability to delegate and explain tasks effectively
  • Approachable and effective listener with the ability to motivate, train and develop team
  • Exceptional organizational + merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
  • Ability to stand and walk around for extended periods of time, with short breaks
  • Ability to work a flexible schedule including evenings, weekends and holidays
  • Ability to lift in access of 30 pounds

 

 

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