Enterprise Systems Administrator
New York, NY
Full Time
Technology
Manager/Supervisor
COMPANY OVERVIEW
From the first-ever patented undershirt to distraction-free underwear and essentials, Tommy John has been redefining confidence through comfort since 2008. Driven by innovation and obsessing over every detail, pushing the boundaries of contemporary apparel through fabric, fit, feel, and function. Tommy John has spent the past decade making the online and in-store shopping experience more comfortable. We are constantly on a mission to add smart, innovative, and fun-loving team members. Our HQ Office is in Downtown Manhattan, and our teams are on-site 3 days per week (Tuesdays, Wednesdays, and Thursdays).
POSITION OVERVIEW
Reporting to the Director, Enterprise Systems, the Enterprise Systems Administrator will work with business stakeholders across the organization to capture requirements, analyze processes, and develop solutions. They will serve as an Administrator and/or assistant to multiple software systems, including but not limited to the ERP, PLM, EDI, and order management platforms. They will be a key contributor to multiple integration projects and new platform implementations.
PRIMARY RESPONSIBILITIES
QUALIFICATIONS, SKILLS, & EXPERIENCE
#LI-DNI
From the first-ever patented undershirt to distraction-free underwear and essentials, Tommy John has been redefining confidence through comfort since 2008. Driven by innovation and obsessing over every detail, pushing the boundaries of contemporary apparel through fabric, fit, feel, and function. Tommy John has spent the past decade making the online and in-store shopping experience more comfortable. We are constantly on a mission to add smart, innovative, and fun-loving team members. Our HQ Office is in Downtown Manhattan, and our teams are on-site 3 days per week (Tuesdays, Wednesdays, and Thursdays).
POSITION OVERVIEW
Reporting to the Director, Enterprise Systems, the Enterprise Systems Administrator will work with business stakeholders across the organization to capture requirements, analyze processes, and develop solutions. They will serve as an Administrator and/or assistant to multiple software systems, including but not limited to the ERP, PLM, EDI, and order management platforms. They will be a key contributor to multiple integration projects and new platform implementations.
PRIMARY RESPONSIBILITIES
- Responsible for implementing, configuring, and maintaining systems and infrastructure that support our enterprise environment
- Provide a bridge between business and technical teams to ensure requirements are fully captured and understood by all stakeholders.
- Day-to-day administrative duties for enterprise systems; account maintenance, user management & training, technical support, data integrity, and process improvement.
- Play a key role in upcoming cross-system integration projects
- Responsible for maintaining technical documentation for each system and cross-system integrations.
- Proactively analyze and document business processes, highlighting gaps between current and desired functionality between cross-functional teams.
- Manage daily requests from multiple departments about multiple systems
- Provide regular updates on project milestones, risks, and dependencies.
- Work closely on ERP functions with Operations & Finance departments
- Work closely on PLM functions with Merchandising & Product Design departments
QUALIFICATIONS, SKILLS, & EXPERIENCE
- Bachelor’s Degree in a related field and/or relevant work experience
- 3+ years of NetSuite ERP Administrative experience
- 3+ years of project management experience
- Product Lifecycle Management (PLM) and Electronic Data Interchange (EDI) experience preferred.
- Familiarity with API Integration, Celigo, etc.
- Proven expertise in interacting with users at all levels and of different backgrounds (technical and non-technical)
- Proven evidence of documenting and analyzing complex business processes
- Must be a “self-starter” with an inquisitive mind, attention to detail, and strong problem-solving skills
- Familiarity with the fashion/apparel industry preferred
- Demonstrates alignment with TJ core values: Humble, Adaptable, Mindful, GSD 2.0, & Curious
- Ability to be on-site in our HQ Office in Lower Manhattan 3 days per week
#LI-DNI
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